Shipping policy

Last Updated: 23-05-2026

At Cover Dojo, we are committed to delivering your orders safely, securely, and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

  • All orders are processed within 1–3 business days after order confirmation and payment verification.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, promotional campaigns, or festive periods, processing times may be slightly extended.

Shipping & Delivery Time

Estimated delivery timelines are:

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Other Cities & Towns 4–8 Business Days
Remote Areas 5–10 Business Days

Please note that delivery timelines are estimates and may vary depending on location, courier operations, and unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping may be offered on selected products, promotional offers, or minimum order values as advertised on the Website.

Order Tracking

Once your order has been shipped, you will receive a tracking link or tracking ID via:

  • Email

  • SMS

  • WhatsApp (where available)

You can use the tracking information to monitor your shipment in real time.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Natural disasters

  • Severe weather conditions

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Courier partner delays

  • High shipping volume periods

If your order is delayed beyond the expected timeframe, please contact our support team and we will assist you in tracking the shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information when placing an order.

Cover Dojo shall not be responsible for delivery failures, delays, or additional charges resulting from:

  • Incorrect shipping addresses

  • Incomplete address details

  • Incorrect contact information

  • Failure to receive or accept delivery attempts

Damaged, Defective, or Incorrect Orders

If your package arrives damaged, defective, or contains an incorrect item:

  1. Record a complete unboxing video before opening the package.

  2. Take clear photos of the package and product.

  3. Contact us within 24 hours of delivery.

Claims submitted without sufficient evidence may not be eligible for review.

Lost Shipments

If your tracking information shows the package as delivered but you have not received it, please notify us within 48 hours of the delivery notification. We will work with the courier partner to investigate the matter.

Contact Us

For any shipping-related questions or assistance, please contact us:

Cover Dojo Customer Support
📧 contact@coverdojo.com

We appreciate your trust in Cover Dojo and are committed to providing a smooth and reliable shopping experience.